Pratik Padiya
Solutions Engineer with a Product Management Foundation
I help enterprise retailers evaluate and implement loyalty platforms, bringing a decade of product thinking to pre-sales, solution design, and customer success.
- Eagle Eye
- Mastercard
- S2 Infotech
- Nisa Group
Experience
Sales Engineer
Leading client workshops and delivering tailored SaaS solutions built on REST APIs and Google Cloud. Covering ANZ and broader APAC accounts across retail, QSR, and consumer brands. Partnering with Sales, Product, and Delivery on proposals, RFP responses, and technical handover.
Director, Solutions Engineering & Product Management
Nine years across two functions: started as Product Manager (India, then Singapore) driving localized product launches and digital transformation across APAC, then transitioned into Director, Solutions Engineering – Presales Consultant (Jan 2022 – Oct 2024), designing and delivering tailored payment solutions for enterprise clients. Drove $10M+ in revenue and a 30% reduction in integration costs through a unified API gateway.
About Me
I'm a Solutions Engineer (pre-sales) with over 10 years of experience across fintech, payments, loyalty, and retail platforms in APAC. My path to this role is unconventional: I spent the majority of my career as a Product Manager at Mastercard APAC, where I led product strategy across multiple markets, drove $10M+ in revenue through localized product launches, and architected a unified API gateway that cut third-party integration costs by 30%. That background is what defines how I work as an SE today. I understand how enterprise buyers evaluate software from the inside, what internal approval processes actually look like, and how to frame a solution around business outcomes rather than features. Most recently, I contributed to the Security Bank BetterBanking Rewards Program, which won the Retail Banker International Asia Trailblazer Award 2025 for Best Advance in Loyalty/Rewards Programme.
Previously at Mastercard, I led product management across APAC, launching global payment card benefit products and driving digital transformation initiatives.
Pre-sales SE
Translating technical complexity into business value for enterprise buyers across APAC loyalty and retail markets.
Product Management
Defining roadmaps, launching products, and driving adoption across APAC.
Fintech & Payments
9+ years across Mastercard APAC, loyalty platforms, and retail SaaS.
Featured Projects
Credit Card Rewards Program
A recurring friction point in loyalty programs is the gap between what a bank promises and what a cardholder actually experiences: cluttered dashboards, opaque point balances, and redemption flows that lose users mid-process.
This project is a fully functional UI prototype for a credit card rewards platform, built to demonstrate what a well-designed member experience looks like. It covers point balance display, transaction history, and a guided redemption flow, all responsive across mobile and desktop. Informed by the Security Bank BetterBanking Rewards Program, which won the Retail Banker International Asia Trailblazer Award 2025.
Tech: HTML5, CSS3, JavaScript
APAC Market Expansion
Mastercard's payment card benefit products were built for Western markets: single currency, English-only, and incompatible with regional compliance frameworks across Southeast Asia. As Product Manager for APAC, I led the localization effort across eight markets, introducing multi-currency pricing models, multi-language UX, and country-level regulatory compliance for markets including the Philippines, Thailand, and Singapore.
The outcome was a portfolio of locally compliant, market-ready products that generated $10M+ in new revenue. Delivery required cross-functional coordination across legal, compliance, engineering, and local business development teams, run end-to-end from discovery through commercial launch.
Tech: Market Analysis Tools, Localization Frameworks, CRM Systems
API Ecosystem Development
Mastercard's payment card benefits were delivered through a fragmented set of point-to-point integrations: each issuer required custom connectivity, stretching onboarding timelines to months and inflating per-partner maintenance costs. I led the design and delivery of a unified API gateway that standardised how issuers connect to the benefits layer.
The gateway introduced a consistent REST interface and shared Swagger documentation, halving the technical lift for new integrations. Third-party integration costs fell by 30% within the first year. New partner onboarding dropped from months to weeks, a 50% reduction in time-to-live that directly unlocked pipeline that was previously stalled on technical readiness.
Tech: RESTful APIs, API Gateway, Swagger/OpenAPI
Performance Management Platform
Built a comprehensive performance management platform for Nisa Group that automated 80% of manual workflows, saving thousands of hours annually.
Tech: Business Intelligence, Excel, SQL, Tableau
Personal Tool: Retail & Loyalty Intel Feed
A live news and events aggregation tool I built for my own use as an SE. It pulls retail and loyalty industry news via an n8n workflow, filters and categorises it automatically, and surfaces APAC retail events in a separate tab. Built because manually tracking industry news across Asia was taking too much time.
Tech: n8n, LLM filtering, REST APIs, JavaScript
Skills & Expertise
Solutions Architecture
Product Management
Leadership & Business
Technical
AI & Automation
Platforms & Industries
Key Achievements
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Award-Winning Project Leadership
Led award-winning projects, such as the Security Bank BetterBanking Rewards Program that won Retail Banker International Asia Trailblazer Award for Best Advance in Loyalty/Rewards Programme. View Award
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APAC Market Expansion @ Mastercard
Drove $10M+ revenue by launching localized products across different countries, integrating multi-currency/multi-language support and region-specific compliance frameworks.
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API Ecosystem Development
Architected a unified API gateway, reducing third-party integration costs by 30% and enabling 50% faster and seamless integration for Mastercard's payment card benefits.
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Operational Digitization @ Nisa Group
Built a performance management platform that automated 80% of manual workflows, saving thousands of hours annually and creating a unified system across the organization.
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Cross-functional Leadership
Successfully led diverse teams across product, engineering, marketing, and sales to deliver complex projects on time and within budget, consistently exceeding organizational targets.
Get In Touch
Let's connect if you're evaluating loyalty tech, exploring a solutions engineering role, or looking for someone who's been both the PM and the SE in the room.